UMA assistance coordinators ensure, on a rotating basis, a 24-hour service. Their main mission is to analyze each case in order to provide the most suitable solution to the customer’s needs in a short lap of time. Qualified supervisors oversee the work of the assistance coordinators in order to ensure an optimal quality of service.

UMA’s staff evolves within the company sharing a common objective which is to provide policyholders with all the help they need, to be efficient and responsive to each situation.

Aware of the importance of the human factor in the accomplishment of our activity, UMA lends, since its creation, a particular attention in organizing regularly trainings, team buildings and various activities so to remain the best assistance provider of the region..